CA Dept. of Insurance Case Studies
The mission of the California Department of Insurance (CDI) is to oversee the vast majority of the insurance industry in California. This involves regulating over 1,500 insurance companies and more than 300,000 agents and brokers in California, as well as approving insurance products before they reach the market. As the largest consumer protection agency in California, CDI is responsible to protect insurance consumers by regulating the industry’s practices and encouraging a healthy marketplace.
CDI’s Mission is to:
- Protect consumers
- Seek innovative ways to foster healthy and fair market competition;
- Vigorously ensure that insurance companies fulfill their legal and contractual obligations
- Ensure that consumers have full and meaningful information about insurance products, companies and agents
- Maintain an open, equitable regulatory process
- Fairly and impartially uphold the law
Online Assistance System for Insurer Submittals (OASIS)
The Challenge
The mission of the California Department of Insurance (CDI) is to oversee the vast majority of the insurance industry in California. This involves regulating over 1,500 insurance companies and more than 300,000 agents and brokers in California, as well as approving insurance products before they reach the market. CDI is the largest consumer protection agency in California.
Within CDI, the Corporate Affairs Bureau (CAB) protects California consumers by ensuring that insurers are licensed to do business in California, remain solvent and conduct their affairs in accordance with the law. Insurance companies must submit applications to operate in California, and these documents historically have been paper and payments have been made by check. These applications are reviewed by attorneys in CAB as well other staff in the department. Over 1,200 applications are processed through the department yearly, and thousands of pages of documents are handled by staff. The sheer volume of paper leads to handling, review, distribution and storage issues for the department as well as related issues for Insurance companies that submit the applications.
The Solution
CDI partnered with Delegata to implement a business transaction and payment system called OASIS (Online Assistance System for Insurer Submittals). OASIS enables the CAB to accept electronic delivery of documents, receive payments by credit card, and in-house online sharing & processing of documents through automated workflows.
The Benefits
Business Benefits
- Reduction in usage of paper for insurance companies and CDI
- Improved turn-around time of application processing
- Reduced costs associated with paper handling and storage costs
- Reduction in liability from missing or lost files
- Fewer potential injuries to staff associated with handling heavy files
In addition to managing and implementing OASIS, Delegata utilized its Insourcing approach and partnered with CDI to conduct thorough transfer of knowledge and ownership so that new processes and systems are effectively integrated and managed by the CDI team.
