CalPERS Delegata Case Study in Sacramento, California

California Public Employees' Retirement System (CalPERS)

CalPERS is the largest public pension fund in the United States with assets totaling more than $230 billion. It administers retirement benefits for more than 1.6 million California state, local government, and public school employees, retirees, and their families on behalf of more than 3,000 public employers, and health benefits for more than 1.3 million enrollees.

CalPERS' vision – to instill pride in its services for members and confidence in their retirement future – called for modernization of its business processes and legacy information technology systems. The challenge for CalPERS was how to achieve this transformation change while maintaining quality and increasing pride in its services. CalPERS partnered with Delegata to realize its vision and define a strategy and implementation plan to achieve its modernization goals. Delegata's first client was CalPERS when Delegata was established in 2000.